1. Authenticity: We guarantee that all advertised products are 100% genuine.
2. Terms and Conditions: These are the terms and conditions of our agreement which apply to all purchases of products by sharifahfood.com and you should read them carefully. We may vary these terms from time to time and therefore you should check them before you make a new purchase.
3. Order: You can submit an order for products to sharifahfood.com by completing the details required. All prices are reflected in Ringgit Malaysia (RM). Delivery is available within Malaysia for now.
4. Acceptance of order: We will notify you of our acceptance of your offer to purchase after we receive it and at that point, a binding agreement between us will be in place in these terms and conditions*. Only FPX Bank Transfer, credit and debit cards are accepted as payment for orders via this site. Please ensure accurate shipping information is supplied. It is your responsibility to check all the details on the order confirmation are correct. Charges incurred due to incorrect details will not be refunded. *but subject to our right to withdraw such acceptance where your offer relates to goods that have been priced below that which we intended and/or where discounts have been applied or used in error.
5. Delivery: We make every effort to deliver all products within Malaysia within five working days of acceptance of your order and up to twenty-one working days for outside Malaysia. Where this is not possible, we will notify you and, unless we state otherwise, ensure that your products are delivered within 28 days from acceptance. All deliveries will be made to you at the address specified by you in the order. All deliveries must be signed for and you will be responsible for the products as soon as they are delivered and found to be in conformity with the contract. Ownership of the products shall pass to you once we have received payment in full. If we cannot deliver the products to you at the address you have specified for any reason (other than when we are at fault), we will notify you and store the products at your risk. If you wish us to redeliver the products to you, you will need to authorize us to charge you for such re-delivery. All goods are delivered in good condition. Please check the package upon received before signing on the receipt. The delivery company will not be responsible for the goods if you have signed indicating the goods are received in good condition will make no compensation if goods are damaged during delivery. If you provide us with a wrong delivery address and your goods are signed for by another party, or lost in the post, sharifahfood.com cannot be held responsible for any loss you incur as a result.
6. Payment: For standard delivery, sharifahfood.com will charge your account for payment at the time you place your order. sharifahfood.com take every reasonable care to ensure that your order and subsequent transactions are conducted via a secure link. As sharifahfood.com is not responsible for the operation of the secure link, sharifahfood.com will not, unless sharifahfood.com is negligent, be liable for any loss you may suffer if a third party obtains unauthorized access to any information you provide via such link. If products are not available for any reason after we have accepted your order, we will let you know. Payment shall be made by a Credit Card and Debit Card (Visa and Mastercard) and FPX Bank Transfer. Cash is not accepted. Your receipt of an electronic or other form order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of the order or our offer to sell. For credit card payments, such payment is subject to the approval of the financial institution issuing the credit card and we shall not be liable in any way if such financial institution refuses to accept or honor the credit card for any reason. We also may require additional verification or information before accepting any order. All products selected in the sharifahfood.com will be charged in Ringgit Malaysia (RM). Taxes will be charged based on the shipping address whenever applicable.
7. Warranties: Due to the nature of our business and products we sell, all sales are final and purchased items are not eligible for a refund. If our products arrived damaged, rotten or contaminated in any way, please contact us right away and we will be happy to send a free replacement within the expiration date stated on the packaging.
8. Products Images & Colors: Product images are for illustrative purposes only and may differ from the actual product. Colors may vary when displayed on different computer screen. Some products may have an associated image or photo. These are for reference only and should be considered illustrative. Complaint of product images and colors differences is not acceptable.
9. Typographical Errors: In the event, a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information, we shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card has been charged. If your credit card, debit card or bank transfer has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card, debit card and bank account in the amount of the charge.
10. Product Availability: We cannot guarantee product availability and products, nonetheless, these items may not be available for immediate delivery. We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order. If there is any revision, discontinuance, or cessation, we may, in our discretion, ship products which have substantially similar functionality and specifications to the products ordered or cancel your order.
11. Return Policy: There is no refund or return of the item purchased via the Online Store. All sales are final.
12. Taxation: All prices are the total price and include 5% SST.
13. Privacy and Policy: We value our customers and their privacy. All personal information is used to ensure efficient processing of your order. This information is used by our staff for contacting and identifying customers and their needs. We will not give, sell, rent, or loan any personally identifiable information to any third party, unless we are legally required to do so or you authorize us to do so.
We may change these terms and conditions from time to time without notice to you. Changes will apply to any subsequent orders received.